Could you please try the following and see if the situation improves?
- Clear the cache
- Power off the device once
- If your device's OS is not the latest version, please also try updating the version.
- Restart the app after finishing the task of all apps
- Please restart in a stable network environment.
- Keep enough space on your device.
- Switch communication environment or reconnect
- If you are using a 4G, LTE, or 5G line, please make sure that your communication volume is not restricted.
- If the problem persists even after taking each action, please try the following if the account is linked.*
- Be sure to perform the following operations in a state in which data can be recovered by the customer.*
- If you are using a 4G, LTE, or 5G line, please make sure that your communication volume is not restricted.
- Reinstall the app
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If the problem persists even after taking all of the above measures, please contact us using the inquiry form with the following information for investigation.
- AID where the problem occurred
- If you haven't played the game yet and the event occurred, please let us know.
- The location where the problem occurred and the reproduce procedure
- Device information you are using (device name, OS version, free space)
- Screenshot that can show the situation
- Please provide as much information as possible so that we can better understand the situation.