Could you please try the following and see if the situation improves?
- If the game version is not the latest on your store, update it.
- Clear the cache
- Click the icon on the top right of the home screen
- ▶[Options]▶[Graphics]▶Change the quality and advanced settings to lower ones
- Turn off the power of the device once
- If your device's OS is not the latest version, please also try updating the version.
- Restart after completing tasks for all apps
- Please restart in a stable network environment.
- Keep free space on the device
- Switch to another network or reconnect
- If the problem persists even after taking each action, please try the following after linking your account.
- Please be sure to take a screenshot of the linking information.
- If you do not link, you may not be able to play with the original data.
- Reinstall the app
If the problem persists even after taking all of the above measures, please contact us using the inquiry form with the following information for investigation.
- Your AID
- The location where the problem occurred and the operation procedure
- Device information you are using (device name, OS version, free space)
- Screenshot that can confirm the contents of the error
Please provide as much information as possible so that we can better understand the situation.