You may try the following and see if the situation improves
1. Delete the cache of the store you are using (Google Play/App Store)
- Please check the Support function of the store you are using.
- Please be careful not to delete the data of this application.
2. Power off the device once
- If your device's OS is not the latest version, please also try updating the version.
3. Restart after closing the App and all tasks.
- Please restart in a stable network
4. Keep some free Storage on your device.
5. Switch to another network or reconnect
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If the issue is still not resolved after trying all of the steps above, please contact us using the inquiry form with the following information for investigation: - Your AID - Please fill in as much of the following information:
- The location where the problem occurred and the steps taken
- Device specs and information for the device with the issue (device name, OS version, free space, etc.)
- A screenshot that can confirm the nature of the error
- Any other relevant information that may help us better understand the situation.