Losing access to your guest account in a game can be frustrating and here's a step-by-step guide on how to submit a request to recover a guest account, including the required information:
Step 1: Gather Required Information Before you begin the account recovery process, ensure you have the following information ready:
-
AID and Character Name (Required): The account ID (AID) and the character name associated with the guest account.
-
Level: The level your character was at when you lost access to the account.
-
Last Login (Important): The date and time of your account's last successful login. This helps the support team verify your ownership of the account.
-
Friend List: The list of friends added to your account. This might be required to further establish your account's ownership.
-
Top-Up History - Provide a Receipt (Important): If you've made any in-game purchases or top-ups, keep the receipts handy. These transactions serve as strong evidence of account ownership.
-
Account Creation Date (Important): The date when you created the guest account. This piece of information is important for verifying the authenticity of the account.
-
Progress (Chapter/Main Story): Information about the progress you've made in the game's story or chapters. This helps demonstrate your familiarity with the account's history.
-
Clan Info (Name, Rank, etc.): If your character was part of a clan or guild, provide relevant details like the clan's name and your character's rank within the clan.
Step 2: Contacting Customer Support
-
Create a new Black Clover M account: This will allow you to submit a report and must be linked to your preferred login (Facebook, Apple, or Gmail)
-
Find the "Contact Us" button: In-game, click on the Clover Icon> Options>Account> Under Usage Info> Contact Us
-
Submit a Request: Select Type of Issue as Account Issues > Lost Guest Account
Step 3: Fill Out the Description
-
Elaborate on Step 1's Details: As you input your details, ensure accuracy. Precision matters in this process.
-
Explain Situation: In the description box, explain the situation briefly. Mention that you're seeking assistance to recover a lost guest account.
-
Attach Proof: Attach screenshots of top-up receipts, screenshots showing your progress, and any other evidence that supports your ownership of the account.
Important Note: While our team is committed to aiding in the recovery of lost guest accounts, we must inform you that guaranteeing the success of every request isn't feasible. We will put forth our utmost efforts to assist you, but the outcome remains subject to verification and circumstances beyond our control.